We understand it can be disheartening to receive a product that arrives in less than perfect condition. If you have received a faulty or damaged item, please get in touch by submitting a request here with your order number, the items affected and any images you may have of the damage.
If your package is visibly damaged on delivery, please tell the courier delivering your goods that you wish to sign as “received damaged”.
You should check all products you receive against your order promptly and if you discover that a product or products are damaged after delivery, it is advisable to let us know as soon as possible.
To investigate any potential quality issues, we will require faulty items to be returned. We will of course replace or refund any affected item(s) in this case, post return.
Please note we are not liable for wear and tear and/or accidental damage post delivery.
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