UK returns policy

Right to return

Kama Ayurveda customers may elect to return any items ordered on the website within the following periods: 30 calendar days from the receipt of the product(s) by the customer.

Procedure for returning products:

Products purchased via the Kama Ayurveda UK website, cannot be returned in-store. Products can only be returned using one of the following methods:

• By following the steps of the return procedure required by the company, as described here.

• Customer is advised to keep any proof and/or receipt of the return, which presupposes that the product(s) have been returned by the customer, via the returns methods stated above.

• If you decide to return a product which was accompanied with a gift with purchase offered by us, we will only accept the return of that product provided that it is complete with the accompanying gift with purchase. Your obligation to take reasonable care of the products while they are in your possession and are responsible for the risk of damage during transport.

The return of the products must be made by the customer:

• Within fourteen 14 calendar days of customer notifying the company of customer’s decision to return the products.

• In their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them at the time of delivery (notice, warranty, certificate of authenticity, etc.) and the delivery slip enclosed with the products delivered.

• Reimbursement of the price invoiced, less any applicable delivery charges and restocking fees, for products returned will be made by crediting the credit or debit card used to make the purchase within 14 days as from the receipt by the company of the returned product(s).

• The company will not accept any personalised, revised or altered products, or any products that are in a damaged, used, incomplete or soiled condition for exchange or return.

• Where permitted under applicable law, all items marked as "final sale" on the website are ineligible for return, refund, or exchange.

Non-conforming orders

If customer believes that the products delivered are either defective, or are not the correct products ordered, customer must take the following steps:

• Inform the company as soon as possible, but in no event later than 30 days, by contacting the Consumer Services team via the support section of our website https://support.kamaayurveda.com/hc/en-gb, include a brief explanation for the reason of return.

• Follow the steps of the return procedure required by the company, as described via the support section of our website https://support.kamaayurveda.com/hc/en-gb and/or in the return information that came with the order, in the context of which all the costs of returning the Product(s) will be borne by the Company;

• The returned product(s) must be in their original packaging, in perfect condition, unused, and accompanied by all the accessories and documents provided with them (notice, warranty, certificate of authenticity, etc.) and a copy of the delivery slip enclosed with the delivered product(s); If your return does not comply with the above conditions, we will not be able to reimburse you for the cost of the product. In such circumstances, you can request via our Consumer Services team for the products to be returned to you within 28 days of our notification, at your own expense. The Consumer Service team will provide instructions on how to make this payment.

• Provided the company verifies that the products are either defective or were not those the customer ordered, the company will reimburse customer for all shipping costs by crediting the debit or credit card used for the order.  

Under no circumstances shall the restitution, exchange or reimbursement be requested and/or performed in a physical store.

Intellectual property rights

The company’s products and trademarks whether figurative or not, and, in general, any other trademarks, illustrations, images, designs, models and logos displayed on the website, are and will remain the exclusive property of the company. Any contents published on the Website are protected by copyrights.

Nothing herein shall be construed as granting customer any right, title or interest in the trademarks, copyrights, products, distinctive signs of the company, and any intellectual property rights attached to thereto.

The customer undertakes not to download, disseminate, reproduce, or modify the website, either in whole or in part, in any form whatsoever.

The customer undertakes, more generally, to read and comply with the Terms and Conditions of use of the website, accessible by clicking on following link here.